{"id":11,"date":"2026-07-01T15:14:30","date_gmt":"2026-07-01T15:14:30","guid":{"rendered":"https:\/\/refletsdefeerie.fr\/?page_id=11"},"modified":"2026-08-29T10:49:33","modified_gmt":"2026-08-29T10:49:33","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/refletsdefeerie.fr\/index.php\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Livraison<\/strong><br>Les commandes sont exp\u00e9di\u00e9es sous 5 \u00e0 7 jours ouvr\u00e9s apr\u00e8s validation du paiement. Les frais de livraison sont indiqu\u00e9s lors du passage de commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Droit de r\u00e9tractation<\/strong><br>Conform\u00e9ment \u00e0 la loi, vous disposez d&rsquo;un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier de motif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Retours<\/strong><br>Pour retourner un article, contactez-nous via notre formulaire de contact en pr\u00e9cisant votre num\u00e9ro de commande. Les articles doivent \u00eatre retourn\u00e9s dans leur \u00e9tat d&rsquo;origine, non port\u00e9s, avec leur emballage. Les frais de retour sont \u00e0 la charge du client, sauf en cas d&rsquo;article d\u00e9fectueux ou d&rsquo;erreur de notre part.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remboursement<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas d&rsquo;exercice du droit de r\u00e9tractation, le remboursement sera effectu\u00e9 dans un d\u00e9lai maximal de 14 jours \u00e0 compter de la date \u00e0 laquelle Reflets de F\u00e9erie est inform\u00e9e de la d\u00e9cision du client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les produits retourn\u00e9s, le remboursement pourra toutefois \u00eatre diff\u00e9r\u00e9 jusqu&rsquo;\u00e0 la r\u00e9cup\u00e9ration du produit ou jusqu&rsquo;\u00e0 r\u00e9ception de la preuve d&rsquo;exp\u00e9dition du colis, la premi\u00e8re de ces dates \u00e9tant retenue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le remboursement sera effectu\u00e9 automatiquement sur le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande, c&rsquo;est-\u00e0-dire sur la carte bancaire ayant servi au paiement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le d\u00e9lai d&rsquo;apparition du remboursement sur le compte bancaire du client peut ensuite varier selon l&rsquo;\u00e9tablissement bancaire et le prestataire de paiement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cas particuliers<\/strong><br>Les bijoux \u00e9tant faits main, de l\u00e9g\u00e8res variations entre les photos et le produit re\u00e7u peuvent exister (couleur des perles, nuances des fleurs s\u00e9ch\u00e9es) \u2014 cela ne constitue pas un d\u00e9faut donnant lieu \u00e0 retour, sauf v\u00e9ritable non-conformit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>LivraisonLes commandes sont exp\u00e9di\u00e9es sous 5 \u00e0 7 jours ouvr\u00e9s apr\u00e8s validation du paiement. Les frais de livraison sont indiqu\u00e9s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/refletsdefeerie.fr\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/refletsdefeerie.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/refletsdefeerie.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/refletsdefeerie.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/refletsdefeerie.fr\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/refletsdefeerie.fr\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":244,"href":"https:\/\/refletsdefeerie.fr\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/244"}],"wp:attachment":[{"href":"https:\/\/refletsdefeerie.fr\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}